Introducing My.Krypt.com. Our New Customer Panel.

Krypt’s web team has been working hard on a new project, focused on making it easier for users to manage their servers, invoices, and support tickets. After many hours we are proud to announce our hard work. My.Krypt.com will pave the way for new features and experiences for our customers when managing their hosting requirements.

In version one of My.Krypt.com, we focused on simplifying the interface for primary tasks when managing your server.

The Dashboard

The My.Krypt.com dashboard is aimed at giving you a quick overview of all your servers, support tickets and invoices. Users can get a good amount of information about all of their services with Krypt, without even having to leave the first page.

Server Details

We made sure to carefully layout vital information related to servers, so it’s easy to find what you need the minute the page loads up. You are able to see the status of the server, if it has unpaid invoices, it’s ip address and more.

Further more, we made sure to make it easy for users to submit tickets and get in touch with support related to the server.

Invoice Details

Managing your invoices has never been easier with this system. We made sure to pull the information that most users look for and place it right at the top of the page. Paying an invoice is as simple as selecting whatever payment method you wish to use, and hitting pay. It couldn’t be easier.

Support

We wanted our ticketing system to be as simple and straight forward for users as much as possible, and we feel we have done that with My.Krypt’s new support system. With our old system, we found users were having difficultly getting the right help right away due to the ticket being thrown into the wrong department. That’s why we have simplified our departments, and made them large clickable buttons. Once a user selects the department, they can actually search for a server the ticket is related too, compared to our older system of scrolling through a dropdown menu.

Once the ticket has been submitted, you can see all the details for the ticket as plain as day. The top of the ticket lists out all information that may be important to you, such as ticket status, ticket id, queue and estimated reply time.