VPLS.net Blog » support http://blog.vpls.net Wed, 21 Jul 2010 22:52:36 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Support Fun Facts http://blog.vpls.net/archives/support-fun-facts/ http://blog.vpls.net/archives/support-fun-facts/#comments Fri, 06 Nov 2009 19:34:16 +0000 Tim http://blog.vpls.net/?p=184 I thought it would be interesting to share with everyone some facts about our sales, support, and billing services department. Over the past 6 days we have received over 700+ tickets! See some of the following metrics below.

Department Total Tickets Average Response Time Average Tickets/Day Average Followups/Ticket
Support – Reboots 4999 6m 51s 20.08 3.00
Support – Reformats 1222 34m 25s 3.62 4.93
Support – Network 969 23m 57s 3.03 4.73
Support – Level II 153 29m 20s 0.74 6.86


Period Tickets Received
Today
(Nov/06/2009)		 101
This Week
(Nov/01/2009 – Nov/06/2009)		 737
This Month
(Nov/01/2009 – Nov/06/2009)		 737
This Quarter
(Oct/01/2009 – Nov/06/2009)		 4657
This Year
(Jan/01/2009 – Nov/06/2009)		 25850
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